Hey New Client, Old Client, I’m-Thrilled-to-Work-with-You Client!

There’s a lot that goes into the client-writer relationship, and since I don’t want either of us to be hazy about the details, this is where you’ll find information about the business side of things.

If you have any questions or if something here doesn’t square with your expectations, needs or wants, please let me know. We may be able to work something out.

Pricing

Rate

My copywriting rate starts at 20 cents per word, and it may be higher depending on the difficulty of the assignment. Also, some projects will be given a flat rate instead of a per-word rate.

Rate Increases

My rates go up approximately 1 to 2 times per year, but some years they don’t increase at all. Price increases will not affect projects that are in process or rates that have been agreed upon for a predetermined project or amount of time.

Invoicing

Invoices will be sent via PayPal. You do not need a PayPal account to pay an invoice; you can use your credit or debit card without signing up for an account. In some cases, I’m able to accept direct deposit or payment by check.

Pre-Payment

Payments must be received in full before the project is to begin. Aside from initial and necessary discussions about the scope of the project, all other communication about the project can take place once payment is received.

Payment Due Date

Invoices that are not paid within 5 business days will be automatically canceled unless a different invoice due date has been discussed. Pricing on canceled invoices does not guarantee the same pricing on future invoices for the same project.

Project Delivery and Acceptance

Project delivery will be in 7 business days from the receipt of payment and all necessary information pertaining to the project unless another deadline has been agreed upon.

Projects will be delivered via Google Drive. You’ll have access to copy, download or edit the project once the project is paid for and accepted in full and once I’ve finished all revisions. Copy that is directly changed, edited or revised by the client will not be considered for further revisions and will not be copyedited or proofread.

After 10 business days, if revision requests haven’t been made, the project will be considered accepted in full.

Revisions

Projects come with two rounds of revisions that are within the scope of the project.

A “round of revisions” refers to one complete set of revisions. This means that all revision requests should be made at one time in bulk. If revision requests come in piecemeal, they’ll be considered separately and go toward the two total rounds of revisions.

Outside “the scope of the project” means more or less than what was originally agreed upon in terms of content, information, word count, and similar details.

Copy that is directly deleted by the client but that was within the scope of the project will not be refunded.

Refunds

Kill Fee

50% of the total fee will serve as a non-refundable “Kill Fee” for portions of the work completed but not accepted. The remaining 50% of the price paid will be refunded to the client. Lindsay Pietroluongo will retain the copyright, and the client will not be allowed to use any completed work for their own purposes.

“Change of Mind” Refunds

Full refunds for “change of mind” situations are not offered. In a “change of mind” situation, the client can either accept a 50% Kill Fee refund or keep the full amount paid on credit for one year.

Copyright

If a refund of any size is given, the work will remain the property of Lindsay Pietroluongo and cannot be used in any way by the client.